Consumer Debt Collection Executive - Bracknell, United Kingdom - iRecruit Partners Ltd
Description
Purpose of role:
- To provide administration services for the REO &shortfall portfolios
- To manage a portfolio of repossessed reale state properties
- To effectively communicate with customers and 3rd parties to ensure all customers and 3rd parties requests are met.
Key Accountabilities:
REO Duties
- To make informed decisions and recommendations on repossession sales whilst ensuring the company's interest and reputation and those of the customer are protected at all times
- Review valuations and quotations for work where appropriate in relation to repossessed properties
- Evaluate listings,offers,auctions and prepare cases for approval
- Manage weekly and monthly reporting of realestate management activities
- Authorise and approve expenditure within mandate limits
- Update REO database in relationt to properties allocated.
Shortfalls Duties
- To ensure that requests for documents from the courts are responded to in a timely manner.
- Contact the courts for updates on cases.
- To ensure relevant documentation is forwarded to agents managing outsourced shortfalls as requested.
- To telephone borrowers to chase upon missed monthly payments and arrears.
- Carry out arrangement reviews.
- To ensure that borrower's bankrupt records are updated on FAMS, POD's lodged with receivers and credit files maintained in line with the requirements of the Credit Reference Agencies.
- To ensure the Company's database of litigationon shortfall borrowers is actively managed and kept up to date.
- Maintainin house filing system on litigated cases.
- Carryout GB search checks as required
Essential Skills/Qualifications:
- Selfmotivated
- Good Excel Skills
- Good letter writing skills
- Ability to manage workload and meet targets in a pressurised environment
- Good Mathematical and English skills to a minimum GCSElevel
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