Customer Service Director - Hounslow, United Kingdom - BioTalent

BioTalent

Verified Company

Hounslow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BioTalent are partnering with a life science logistics provider who support industry leading pharmaceutical and biotech companies transport critical shipments globally within a temperature-controlled environment at the right time.

This is an exclusive opportunity for a Customer Service Director to work closely with the sales and operations management to maintain relationships with customers for business growth.

This role will offer you

A highly strategic opportunity where you will have highlevel exposure globally
The opportunity to have a huge impact where you will make changes to improve customer satisfaction, productivity and profitability
A position where you will directly influence the Customer Service strategy and vision

You will be responsible for

Managing the Key Account team activities ensuring compliance with all agreed company policies
Developing customer service policies and strategies to improve quality of service, productivity and profitability
Liaising with internal departments to ensure client needs are fulfilled effectively
Identify and address staff training and coaching needs
Managing staff and reviewing performance and KPIs

You will bring the following

Customer Service Senior Management experience
Experience with 3PL and import/export
Experience working within biopharm courier operations and clinical trial logistics
GDP Training and Qualifications specific to Transportation
IATA Dangerous Goods by Air certification
IT / Computer literacy qualifications