Housekeeping Coordinator Grosvenor Square - London, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Number

Job Category Housekeeping & Laundry

Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, London, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

LONDON MARRIOTT HOTEL GROSVENOR SQUARE - PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE
Experience 5-star service at the London Marriott Hotel Grosvenor Square.

Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities.

Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies.

Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge.

Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room.

Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings.

The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair.

We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide.

Begin your career journey with Marriott. Your 5-star experience awaits.

We are now recruiting for a dynamic and passionate
Housekeeping Coordinator to join our magnificent five-star, luxury hotel.

Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you.

We enjoy crafting bespoke journeys for you.

ARE YOU ELIGIBLE TO WORK IN THE UK?

JOB SUMMARY

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare and distribute room assignments to Housekeeping staff. Record, monitor, and update list of 'Do Not Disturb' rooms.

Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the 'Do Not Disturb' list.

Complete required housekeeping paperwork.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.

Ensure adherence to quality expectations and standards.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.

Speak with others using clear and professional language; prepare and review written documents accurately and completely. Enter and locate work-related information using computers. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

SOME CRITICAL TASKS:

Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
Verify room status listed on report, determine discrepant rooms and ensure accurate housekeeping status of all rooms at all times.
Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check out, but bags were found in the room).
Prepare and distribute room assignments to Housekeeping staff.
Coordinate VIP service to ensure VIP's needs are met throughout the stay.
Record, monitor, and update list of 'Do Not Disturb' rooms.
Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
Document discrepant rooms and submit to Front Desk, Manager, or Accounting.
Assign rush rooms and r