Customer Service Advisor - Wenvoe, United Kingdom - Connells Group

Connells Group
Connells Group
Verified Company
Wenvoe, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We're looking for a highly motivated
Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Cardiff
. As a Customer Service Advisor you will provide
property management and
tenancy administration support services to branches, landlords and tenants.


Due to the location of the office, a full driving license and access to a vehicle will be required.


We offer a clear, defined career path, support to study for relevant job qualifications and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.


What's in it for you?

  • Support in training towards ARLA
  • NFOPP qualifications
  • Industry leading training and development
  • Demonstrable career ladder
  • Opportunities for progression
  • Collaborative, rewarding and fun environment
  • Team incentives


The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND.

Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.


Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants.

You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.


Skills and experience required to be a successful Customer Service Advisor:

  • Understanding of operations within an estate agency business
  • Outstanding Customer Service skills
  • Solid administration skills
  • Resilient, positive, numerate and detail oriented
  • Organised and able to prioritise workload in a faced paced environment
  • Excellent verbal and written communication skills


Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Center, Retail, Hospitality, Leisure and Care sectors.


Connells Group, one of the largest and most successful
estate agency and
property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines
residential sales and
lettings expertise with a range of services including
new homes,
mortgage services,
surveying,
conveyancing and more

CC00325


Job Reference:
CC00325
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