Eap Operational Support Adviser - Salford Quays, United Kingdom - Bupa

Bupa
Bupa
Verified Company
Salford Quays, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Operational Support Adviser

Bupa Place (M50 3SP)

Flexible / Hybrid working options (up to 3 days WFH)

Full time, 12 month Secondment

22k + fantastic benefits

Full time hours per week

Here you'll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve.

You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.


We always go the extra mile by giving our customers fast access to treatment and helping them get the specialist support they need.


At Bupa, you'll be a part of a fun, social environment as well as making a huge difference for our customers.

Expect solid benefits and opportunities to grow.

Role Overview


You will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.


Taking ownership of Subject Access requests, Transfer of records and billing requests and ensuring that all requests and searches are completed and managed to ensure meeting timescales.


You will be supporting Bupa EAP which is one of Europe's leading providers of counselling services and Employee Assistance Programmes.

Employee assistance programmes (EAP) are an employee benefit that provides teams with support and practical advice on issues that might be impacting their wellbeing and performance.


What you'll do:

  • Respond professionally to all telephone enquiries and referrals, dealing with these in an appropriate manner ensuring that all queries are dealt with fully and efficiently.
  • Adhere to and demonstrate an up-to-date knowledge of Bupa's products, policies, and procedures
  • Referring clients to 3rd parties and internal teams
  • Supporting other teams within our area
  • Working towards tight Service Level Agreements
  • Making bookings for clients directly

What you'll bring:

  • PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills
  • Excellent communication skills
  • You will be adaptable and flexible with the ability to learn new skills and adapt to a changing environment
  • You will have experience or an interest in the healthcare industry or mental health.
Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

As a Operational Support Adviser you'll be eligible for:

  • 25 days holiday per year, pro rata to your contract.
  • Access to a range of services to support your physical and mental wellbeing
  • Fixed term benefits allowance
  • Access to our confidential employee assistance programme
  • Workplace pension
  • Online discounts covering your everyday shopping, entertainment, eating out and more.
Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed based on personal merit and qualifications.

We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can truly be you at Bupa.

We want to ensure you are treated fairly regardless of disability or circumstance. That's why we're happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you've found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn't where you've been.

This is where you're going.

This is what we have belief in.


Time Type:
Full time
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