Lead Service Transition Manager - Manchester

Job summary

The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm.

Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change.

Working In Service Transition, You Will Be Part Of a Team Who Is Accountable For Ensuring That Any Designs For New Or Changed IT Services are supported by the required resources necessary to operate and manage the service deliver required levels of availability, reliability and performance adhere to relevant industry, government and Home Office standards are robust and affordable are comprehensive and forward looking

Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services.

You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services.

You will contribute to the definition of standards for service transition and continual improvement.

Through excellent stakeholder management skills, you will be expected to leverage people, processes, suppliers and tooling in both day-to-day and longer term goals whilst understanding the user experience and end-to-end impact of technology within the business.

You will be managing teams and coaching junior members of the team to enable upskill them in service transition.

Responsibilities

• Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs.
• Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services.
• Drive work forward to meet delivery deadlines, without compromising quality of delivered service.
• Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support.
• Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles.
• Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition.
• Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming.

Job description