Receptionist - Greater London - STELLA MCCARTNEY

Description

Overview

Reporting to the Office Manager, our Reception team are the first point of contact for all clients, visitors & VIPs to the Stella McCartney Global Head Office located in London. The Receptionist will be responsible for creating a welcoming first impression to all guests of our Global Head Office, maintaining the highest level of professionalism at all times. The Receptionist will be responsible for all front-desk management, alongside assisting the Workplace team with day-to-day administration and support for maintenance, health & safety, and security.

Responsibilities

Front Desk & Guest Management

• Warmly welcome visitors, staff, suppliers, and VIP guests, ensuring a professional first impression
• Manage incoming calls and emails, directing inquiries to the appropriate departments
• Schedule appointments and meetings for all office staff and external guests on request
• Maintain an updated log of all visitors and appointments
• Manage data entry, document filing, and maintenance of records, schedules and appointments
• Prepare reports, invoices, and correspondence as needed
• Organise internal and external meetings, preparing meeting rooms and arranging consumables and necessary equipment requested
• Issue access cards, maintaining the system on a monthly basis

Deliveries & Shipments Processing

• Coordinate and process incoming and outgoing deliveries, ensuring accuracy in tracking
• Handle domestic and international shipments, including customs documentation if required
• Manage courier services, tracking deliveries, and resolving any issues with shipping providers
• Organise and distribute deliveries to the relevant teams
• Conduct daily office checks to ensure all spaces are clean, tidy, and well-organised
• Track all maintenance and office issues, reporting issues in a timely manner to the Office manager
• Refill consumables such as office supplies, toiletries, cleaning and pantry items
• Oversee general office upkeep, including organising workspaces, meeting rooms, post room, pantry, equipment room and reception areas
• Liaise with cleaning and maintenance staff to uphold a pristine office environment
• Assist with regulating temperature and changing it upon staff requests
• Assisting with emergency processes in the office
• Maintenance of health and safety requirements such as First Aid Kits and emergency equipment
• Assist in weekly fire alarm tests

Food & Stationery Orders

• Manage catering orders for meetings, events, and VIP guests
• Maintain stock of office supplies, ensuring stationery, printing materials, and other essentials are replenished
• Place and track orders for refreshments, snacks, and pantry items
• Liaise with department staff, and managers to ensure smooth workflow across departments
• Assist in coordinating schedules for meetings, fittings, photo shoots happening in the office
• Assist Executive Assistants with support required to deliver necessary events and tasks
• Support HR or Office Management teams with staff-related queries and the onboarding of new employees
• Assist with the setup and organization of reception events, Townhalls, workshops, sample sale, Yoga classes, celebrations, meetings, Office parties
• Coordinate with suppliers and caterers for event-related logistics
• Welcome and guide guests for events in the office, ensuring a seamless experience

Your Talent

• You are a proactive self-starter who actively looks for continuous improvements to processes and ways of working
• You are a solutions-oriented individual who drives positive change to the running of the Stella McCartney Reception
• You are a team player with a hands-on work ethic to be flexible to suit the needs of the Reception, our employees and guests
• You are a reliable and welcoming presence, ready to greet all employees, visitors and VIPs who attend the Stella McCartney office
• You are highly organised and remain composed during busy periods
• Previous experience in an people facing role within a fast-paced business
• You are an excellent communicator with the ability to interface effectively with internal and external personnel at all levels of seniority
• You are able to act with discretion and confidentiality at all times
• Computer proficiency, including excellent knowledge of Microsoft packages (Outlook, Word, Excel & PowerPoint)

Equal Opportunity

At Stella McCartney, we are committed to creating a supportive and inclusive environment in which all of our voices are heard. We hire people who want to change things, disrupt the norm, who are naturally confident with a positive attitude. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political belief, or world view.

Commitment to Diversity & Benefits

Committed to Gender Equality in the Workplace.

Reward

Our philosophy is to go beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

• Up to 50% discount on Stella McCartney products
• Matched pension contribution up to 6%
• Extensive private medical and critical illness insurance, as well as life assurance
• Annual Health Screening
• 25 days annual leave (not including Bank Holidays) + 1 day of Birthday leave
• Flexible working/core hours
• Enhanced Maternity/paternity packages
• Matched Give as You Earn charity scheme
• Discounted gym and fitness memberships (Classpass)
• Health cash plan
• Physical and Mental Wellbeing Support Services
• Employee referral bonus
• Optional/ Paid Benefits: Season ticket loan, cycle to work and tech schemes, travel and dental insurance and much more

We welcome people with disabilities and endeavour to make reasonable adjustments. If you require such adjustments please let us know within 48 hours of your interview.

At Stella McCartney, we like to be bold. For us this means challenging ourselves and the wider industry in which we operate. We have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do, creating a workplace where different voices are respected, heard and empowered in equal measure.