Itrent System Specialist - England, United Kingdom - Simpson Judge

Simpson Judge

Verified Company

England, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working exclusively with a London based company, I am recruiting for an iTrent System Specialist to join the team on a permanent basis.

Overview of duties and responsibilities

Conduct training sessions and workshops in support of each of the system as required
Provide helpdesk advice and support for the system to home managers and staff
Provide day to day support for the staff and ensure appropriate investigation of any errors or problems with any of the systems
Maintain high quality data and reports from the systems
Produce accurate and timely Key Performance Indicators (KPIs) reports for meetings, General Management, Home managers, Finance, and other relevant parties
Support local training programmes for each system
Advise in the drafting and amending of a Rostering Policy and associated system
Policies and Procedures
Take direction from the Programme Manager responsible for the systems deployment, maintenance, support, and development of the systems
Support the Programme Manager to manage change process with all stakeholders and ensure effective communication, ensure potential blocks and difficulties are communicated to the Programme Manager
Support the Programme Manager to implement an effective system to evaluate and measure benefits, setting objectives with manager
Liaise with third party suppliers to ensure that issues are resolved in a timely fashion
Working with the most up to date/state of the art/ IT technologies.

Training and Workshops

Facilitate training for all systems across all necessary staff groups
Training can take place 121 on a group session or online
Devise and adapt training to suit the service needs including creating online content for the business to access

Reporting

Work with key stakeholders in Operations, Finance and HR and Marketing to ensure timely and accurate information on manpower is provided
To work with key stakeholders in Operations, Finance and HR on budget setting and workforce planning based on erostering data and occupancy data from CRM
Responsible for the preparation and distribution of KPI reports on a monthly basis