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Junior Account Manager - Haverhill, United Kingdom - Workchain

Workchain

Verified Company

Haverhill, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

New Year, New You?

Workchain are looking to source a Junior Account Manager for our client back in Haverhill, Suffolk.

Responsibilities:

You will report to the Client Relationship Manager and Managing Director overall, employed within the

company's Haverhill site facilities.

You will have technical skills for the task and equipment specified, strong customer focus and communication skills.
You will be a strong team player and motivator to achieve the objectives through colleagues, with ability to work and operate under pressure, to support and achieve all expectations
The Account manager will be open minded to improve on their working practices and systems usage and confident growth potential in presentation and approach to tasks.

Working Hours and Pay:

09.00am 17:30pm Can be expected to stay till 6pm dependent on workload

- £ £25000 Annual Salary (Dependant on Experience)

Potential to grown in the role and increase salary.

Requirements:

Shall have 2 years similar experience; ideally in hire and fulfilling client supply targets and

their expectations.
manner to cover and record all information.

Ability to strengthen and grow relationships with clients, office staff and works personnel.
Congratulate and praise colleagues when deserved; support and assist when shortfalls are

recognised; be willing to dive in and assist colleagues when needed to attain targets; always
managed without detriment to own tasks and client liaison requirements

Able to remain calm and in control of projects, when pressure may rise and delivery times to

be ready are short, maintaining and strengthening client satisfaction with praise

Have the personality to respect and handle situations with colleagues, if the direction and

achievement of Client needs may influence from pressures applied; primarily during high
season workload when all stretched to achieve

You shall be selfmotivated with your efficiency continually building as role familiarisation

grows.

Interested to learn new skills and product awareness to strengthen understanding and client

liaison; this may include attending training sessions to strengthen role undertakings or
expansion of knowledge

Shall have technical awareness of the various industries within which our client hires its

equipment i.e. Events, Site, Theatre and Stage, Emergency, etc.

Flexibility of available time to meet the needs of client supply, especially during

peak periods; this at present being primarily seasonal loads.

May be required to visit clients and thus some travel may be called upon; this may include

an occasional overnight stay if required.

Role:

Able to take the lead and project manage throughout, to ensure that client requirements are fully understood, picked, packaged, delivered and any specific requirements achieved in a timely manner to achieve within target deadlines.
You shall be a problem solver when needed to resolve situations and achieve the task; this would include recognising your own weaknesses and calling upon others for the answers from which you take on board and grow your own skills from the experience
Receive and handle client enquiries or expectations
Arranging and supplying client quotations
Ensure documentation is fully completed
Ensure product requirements are picked and match client expectations
Arrange transport requirements and delivery detail correctly
Manage to timescale to ensure flow from start to delivery target is achieved
Liaise with client on all matters and satisfaction confirmed
Arrange offhire returns in all aspects back to warehouse
Deal with any matters that are in error or needs addressing within

the company or with the client

Review actions, positively critique actions; improvement suggestions, develop and grow
Followup with Clients to ensure all aspects of the hire was satisfactory; with feedback and action, as necessary, for continuous improvement of our performance and mutual benefit.
To represent ourselves as its ambassador to clients and interested parties
Implement and maintain all Standards required on Product compliance, the Business, Health & Safety and any other legal requirement is applied
Liaise with each client in a confidential manner and not divulge company information

outside of the business, in any circumstances.

Skills & Experience: