Technical Support Agent - Stockport, United Kingdom - Shopblocks

Shopblocks
Shopblocks
Verified Company
Stockport, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

STRICTLY NO RECRUITMENT AGENCIES
Thousands of businesses around the world use Shopblocks to power their website and digital presence.

In our Client Services, Operations and R&D teams, we build and support products powering the cutting edge of ecommerce and online marketing.

Working in our Stockport office (two minutes walk from Stockport train station), you will enjoy the hustle and benefits of a growing startup internet software company, including share option schemes, healthcare and free breakfast.


The Role

As a Technical Support Agent, you will play a crucial role in our operational team by providing exceptional technical assistance on e-commerce projects.

You will primarily work with HTML, JavaScript, and CSS, leveraging your expertise to complete custom integrations, along with troubleshooting and resolving technical issues and configuration problems.

Your strong communication skills and technical knowledge will contribute to the satisfaction and success of our customers by providing exceptional technical assistance.


Responsibilities

  • Assist clients in configuring and customising their ecommerce solution using HTML, JavaScript, and CSS, addressing their unique business requirements.
  • Analyse and understand client needs, troubleshoot technical issues related to our ecommerce platform, and resolve problems in a timely manner.
  • Collaborate with crossfunctional teams, including developers and project managers, to ensure prompt and effective implementations and resolutions.
  • Guide customers through software integrations, upgrades, and migrations, ensuring a smooth transition and mínimal disruption to their ecommerce operations.
  • Proactively identify and escalate technical issues that require additional expertise or engineering intervention to the appropriate teams.
  • Manage and use internal and external APIs to integrate with Shopblocks platform
  • Liaise with the development team to raise feature requests from merchants.
  • Raise system bugs with the Development Team, assess urgency levels, and communicate resolution timescales to merchants.

Required Skills:


  • Proficient in HTML, JavaScript, and CSS, with the ability to write, debug, and modify code as necessary.
  • Previous experience in a technical support role, preferably within an ecommerce environment.
  • Excellent problemsolving and analytical skills to diagnose and resolve technical issues effectively.
  • Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to nontechnical customers.
  • Ability to work independently, prioritise tasks, and manage time effectively in a fastpaced environment.
  • Customerfocused mindset with a passion for delivering exceptional customer experiences.
We also offer a 30 days holiday package, plus bank holidays and your birthday off each year. In addition to numerous other employee perks including free beer Friday, quarterly awards, healthcare and pension benefits.


Join our dynamic team and contribute to the success of our customers by leveraging your technical expertise and passion for e-commerce.


Job Types:
Full-time, Permanent


Salary:
£25,000.00-£30,000.00 per year


Benefits:


  • Additional leave
  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Onsite parking
  • Private medical insurance
  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Stockport: reliably commute or plan to relocate before starting work (required)

Experience:


  • JavaScript: 1 year (preferred)

Work Location:
In person
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