Senior BA - Greater London - AbsoluteLabs

    AbsoluteLabs
    AbsoluteLabs Greater London

    1 week ago

    Description

    Job Description: Senior Business Analyst / Product Owner (Salesforce Core)

    Location: London (Hybrid)

    Experience: 10+ years

    Type: Permanent

    About AbsoluteLabs

    AbsoluteLabs is a business and technology consulting organisation delivering digital transformation services across customer-centric platforms. We work closely with clients to help them modernise processes, improve customer experiences, and deliver value through scalable technology solutions.

    Role Summary

    We are looking for a Senior Business Analyst / Product Owner with deep, hands-on Salesforce Core experience to work closely with clients and internal teams on complex Salesforce programmes.

    This is a pure Business Analyst / Product Owner role, focused on discovery, requirements, backlog ownership, and solution definition. It is not a delivery leadership, people management, or project management role.

    Salesforce Core (Sales Cloud, Service Cloud, core platform capabilities) is a mandatory requirement and must be a central part of your recent experience.

    Key Responsibilities

    • Lead hands-on discovery activities, including workshops, interviews, and stakeholder sessions
    • Capture, document, and manage business requirements, user stories, and acceptance criteria
    • Analyse AS-IS processes and define TO-BE Salesforce-driven solutions
    • Own and maintain the product backlog, working closely with architects and delivery teams
    • Act as the primary functional owner for Salesforce Core requirements
    • Support sprint planning, backlog refinement, and UAT from a BA / PO perspective
    • Collaborate closely with technical teams to ensure solutions meet business intent
    • Validate solutions against requirements throughout the delivery lifecycle

    Required Experience & Skills

    • 10+ years' experience as a Business Analyst or Product Owner
    • Strong, hands-on Salesforce Core experience (mandatory)
    • Proven background in Salesforce implementations and enhancements
    • Deep experience with requirements gathering, user stories, backlog management, AS-IS / TO-BE.
    • Experience in customer-centric domains (e.g. retail, consumer, hospitality, services)
    • Experience working in Agile or hybrid delivery environments
    • Excellent documentation, communication, and analytical skills

    Nice to Have

    • Exposure to integrations, data, or CRM-adjacent platforms
    • Experience supporting UAT and change adoption

    Business Solution Consultancy (Secondary)

    • Occasional involvement in advisory discussions or early-stage solution shaping
    • Support for internal knowledge sharing and best practices

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