Student Services Coordinator - Cardiff, United Kingdom - Yolk Recruitment

Yolk Recruitment

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Student Servies Coordinator

What you'll be doing?
The primary objective of this role is to oversee support services and administrative tasks.

Key Responsibilities:

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Written Communication: Drafting and maintaining standardised communications, overseeing student queries, and managing communication data.
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Verbal Communication: Supervising incoming and outgoing student calls, and documenting verbal communication records.
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Supporting Student Representatives: Recruiting, onboarding, and providing ongoing support for student representatives, including coordinating meetings and managing data.
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Management of Graduation Events: Coordinating event communications, representing the companies at ceremonies, and maintaining ceremony records.
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Learning Platform Administration: Managing student accounts on Moodle, coordinating service presence in Study Skills modules, and monitoring forums.
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Release of Student Marks: Collaborating in mark release processes, and managing mark release to students through Moodle.
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Complaints Handling: Timely responses to complaints, collaborating in investigations, and maintenance of complaint records.
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Supervision of Team Members: Delegating tasks, providing support through meetings and one-to-one sessions, reporting on progress and well-being, and participating in team recruitment.
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Collaboration: Working with other teams, representing Student Services in meetings, collaborating with different departments, and contributing to cross-departmental projects.

Required Skills:

Comprehensive understanding of support and administration services for postgraduate programs
Effective management of customer services and team members
Proficiency in data analysis and presentation
Strong communication abilities
Quality assurance expertise
Time management skills

What you'll get in return