Head of Omnichannel and Customer Experience - Manchester, United Kingdom - Scope UK

Scope UK

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Omnichannel and Customer Experience

£70,000pa

Permanent - 35 hours per week. Monday-Friday.

Manchester M50 1BX / Hybrid Working

Job description:

The Head of Omnichannel and Customer Experience is accountable for leading Scope's ecommerce business into our next stage of growth.

And turning this into a future significant income stream for the charity.

The Role

In this role you will develop and drive the implementation of an eCommerce strategy, and a programme to garner customer insights across all channels.

You will collaborate with the Head of Retail Shops to connect Scope's online and brick and mortar propositions.

You will use customer insights to inform the buying and merchandising of new goods, and to inform future propositions, including brand and format, and instore experience.

You will also lead on plans to strengthen our partnerships with retail corporate donors, and diversify and grow quality stock donations to drive income and deliver profit.

It is expected the role will be based at the hub for 3 days per week to provide leadership presence.

The other two days per week will be spent travelling or working from home.

About you
You will be an experienced eCommerce leader. And already at a head of level in your current role.

You will have extensive experience of leading large, diverse teams, through a period of growth or change. Strong communication and collaboration skills are critical in this role.

You will also have a commercial and entrepreneurial mindset and understanding of the customer journey. And finally have your finger on the pulse of trends in the digital commerce world.

Our values - pioneering, courageous, connected, open, fair
By living our values and trusting each other, we empower our colleagues to make decisions.

By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Equality, diversity and inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect. And we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we'll build a culture that's accessible and inclusive first. And we'll aim for the same high standards in all our work.

And we will listen, learn and keep improving.

Scope benefits
We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering.

We believe hard work deserves reward and recognition and offer a wide range of benefits including:

27 days annual leave

- flexible working (where we can)
- company pension
- excellent training and career development
- strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more

Who are we at Scope?
Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

Application closing date: 20/04/2023

Job Types:
Full-time, Permanent

Salary:
£70,000.00 per year

Benefits: