Repairs Scheduler - Greater Manchester, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Greater Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for an experienced Repairs Scheduler to work with a housing provider based in Oldham.

You will be responsible for providing admin support to the regional operational team to deliver effective resource management and query handling for maintenance repairs and empty homes.

Responsibilities:

Provide customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner, in line with agreed timescales.
Assist contractors, customers and colleagues with queries and complaints to resolve them quickly and effectively.
Ensure that data and information is updated into the appropriate systems accurately and in a timely manner.
Achieve agreed personal, team and corporate objectives including providing support for fellow team members and other colleagues taking ownership of own performance and development.
Engage with customers, managers and operatives to deliver and improve efficiency.
Assist planners in the planning of engineer's diaries.
Maintain records and produce regular statistical information and management reports, including reconciliation with contractors and ensuring compliance is met.
Ensure purchase and works orders are raised promptly and accurately to enable works to be carried out without delay and to budget.
Carry out administrative activities for the commercial team within your area.

Person Specification, Skills & Qualifications:

Experience of working in a customer focused environment.
Experience of working within agreed performance targets.
Proven ability to work methodically, follow agreed. procedures and accurately record data and information.
Ability to work in a fastpaced environment and under pressure.
Experience of working with databases.
Microsoft office including Word and Excel.
Experience of scheduling work.
Organisational and time management skills.
Experience of AccuServ job management system.