Head of Sales Contact Centre - London, United Kingdom - CCP

CCP

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are delighted to be working on this fantastic opportunity for a returning client which is seeking to recruit an experienced and proven
Head of Sales Contact Centre.

Based full-time in my client's London office, you will lead a small, yet highly dynamic operation of
B2B sales focused professionals, all of who are engaging daily with a diverse portfolio of customers. My client's service and product proposition are very high with successful sales valued into the millions.

This a new, 'mission-critical' hire which requires a highly analytical, well-organised, process orientated individual who operates in a measured, ethical, and controlled manner.

Their sales operation is robust, highly-functioning and is well equipped with both the technology and personnel to service its impressive portfolio of multi-industry customers but it's been identified that a Head of Contact Centre is required to monitor salesprocess activity and implement any necessary sales management changes required to ensure optimum results.

My client is instantly recognisable within its specialist industry sector, and its strong brand, market reputation and approach to servicing clients is key to the success of the business to date.

Your ability to enhance the sales process and deliver high-level results through a proactive approach is key to the success of the role, and the growth of the business.

To be considered for this role, you MUST:

Have
outbound B2B sales contact centre management experience (essential)
Be highly competent and proven in a prescriptive, sales contact centre setting
Be highly detail orientated, analytical and ethical
Possess a structured and strategic approach to process, target, KPI and SLA management
Have excellent people and performance management capability
Have the ability to work collaboratively with senior, internal stakeholders as well as external ones
Competent in supporting team members with handling 'difficult' conversations and challenging calls