Franchise Support Trainer - Didcot, United Kingdom - Waves Consultancy Ltd

Waves Consultancy Ltd

Verified Company

Didcot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

RESPECT HONESTY FAMILY PRIDE NEW IDEAS

Name:
Job title**:Franchise Support Trainer

Reports to:
Franchise Support Manager (FSM)

Department:
Operations

Summary:

The role will include all elements of support for our Franchise Partners including training and advising Franchise Partners across the estate (sites located from Scotland to Southend including Manchester and some of the Midlands area) as directed by your manager, the site opening programme and the business needs.

This opportunity has been created to ensure we provide enough support to sites, primarily in person.

This role is multi-skilled, providing training, coaching and support to Franchise Partners across all strategic areas including increasing profit, customer experience, car wash methodology, marketing etc.

The role is nationwide.

Most days will be spent on site and therefore regular overnight stays will be required between 2-4 nights per week as per business needs.

Roles and Responsibilities:

Site Openings

To assist the operations team with site handovers / site openings and support the FSMs as directed
Provide initial and ongoing training to all staff on site as directed by our method
Coach, train and support Franchise Partners to understand and utilise active / relevant site specific marketing opportunities including both online and in person
Promote national campaigns / subscriptions and sign sites up e.g. GoWash, GilmoreGo etc.
Ensure the site's administration is effectively set up prior to opening to aid on going compliance
Travel and diary management to be directed by FSMs
Site openings will be inputted from sales activity
All other activities will be instructed by the needs of the business and line manager
Reviewed weekly by you and the line manager to ensure it meets up to date needs

Ongoing Franchise Partner Support

Visit Franchise Partners as identified and required by the FSM and carry out additional / site specific training or follow ups in all aspects of the business including, customer experience, car wash methodology, marketing etc.
Provide training and ongoing support in IT and our systems for Franchise Partners across the estate
To support launch of new initiatives and to train Franchise Partners as required

Key Attributes:

Good EXCEL/WORD/POWERPOINT skills
Must be well organised with excellent attention to detail
Excellent communicator on all levels
Flexibility the applicant needs to be a flexible team player as we are a small company
Professional
Levelheaded with the ability to handle potentially difficult situations and or people
Hands on approach
Brand ambassador

Package:

Hours:
Hours including weekends Monday - Sunday 8.30am - 5.30pm with two days off during the week when weekend working is required (2 working weekends per month)

Location:
Position will be based in the field travelling across the UK 5 days a week, with occasional attendance at the Franchise Academy as directed by your line manager

Holidays: 22 days per year + statutory holidays. Holidays are to be booked in full for the year ahead in January of each year this is to support the extensive training programme and site opening delivery

Notice period: 6 weeks

Starting salary:
_As agreed, use company van for opening sites._