Service Administrator - Elland, United Kingdom - PPM Recruitment

PPM Recruitment

Verified Company

Elland, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Administration

Based at our Elland head office, this new position will join our operational team due to our continued growth and expansion.

Reporting to the Service Admin Manager, the main responsibilities of this role include:

Provide support to our clients, engineers, suppliers and subcontractors
Liaise with customers providing timely updates of job statusesLog client requests and call outs on our CAFM system
Update the system with appropriate information from clients, engineers, suppliers and subcontractors
Plan and monitor engineers' workloads around the UK
Undertake general helpdesk admin duties
Generate and issue purchase orders to suppliers and subcontractors
Produce and issue client reports for key accounts
Monitor and manage operational KPIs to achieve SLAs

Key skills

Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry
An understanding of building maintenance services or similar environments will be beneficial, but not essential
Excellent telephone manner and a keen eye for detail
Strong literacy skills, with good spelling and grammar
Team player
Good knowledge of Microsoft Office packages (Outlook, Word, Excel)
Good communication and organisational skills
Ability to multitask

Remuneration
This is a permanent position, Monday - Friday, working up to 40 hours per week between 08.00am to 17.00pm.

We operate a flexible working arrangement for our operations team whereby employees can chose a flexible working patten to suit their personal circumstances, ranging from 35 hrs per week, through to full time 40 hrs per week.