Receptionist - Liverpool, United Kingdom - Mersey Care NHS Foundation Trust

Mersey Care NHS Foundation Trust
Mersey Care NHS Foundation Trust
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Potholder will be based at Life Rooms Walton providing comprehensive receptionist and administrative
service to an excellent standard, ensuring a high level of customer care service.

The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

Able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation.

It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

Shortlisting date is planned for 22nd May 2023

Interview date is planned for 5th June 2023


Ensure that all visitors are greeted in an appropriate and professional manner showing a high level of courtesy and patience at all times.

Provide a full receptionist service whilst ensuring that the service is not left unattended during the post holder's shift.


Communicate professionally and effectively with staff, service users and carers, the general public and all internal and external agencies both verbally and non-verbally in a timely manner.


Respond to general telephone enquiries to the Reception ensuring that any caller is transferred to the appropriate staff member or messages are received.

Exercise judgement and initiative in order to manage the workload effectively and
efficiently, taking appropriate action to resolve any issues, liaising with appropriate
personnel and seeking guidance from the Line Manager when required.
Planning and Organisational skills

Book and cancel Meeting Rooms for Staff via the Room Booking System


Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.


We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services.

Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.


At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient.

We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together.

We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Potholder will be based at Life Rooms Walton providing comprehensive receptionist and administrative
service to an excellent standard, ensuring a high level of customer care service. The post holder
should be able to demonstrate excellent written and verbal skills, strong organisational and
time management skills and have a high level of accuracy and attention to detail.
He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such
a way as to make a direct and positive contribution to the organisation.
It is essential that the post holder exercise initiative commensurate with the role and vital that
confidentiality is maintained at all times.
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