IT Service and Support Apprentice - Croydon, United Kingdom - RedDoor IT Ltd

Description

This position offers the opportunity to gain hands-on experience in IT support and services while working closely with experienced professionals.

• Troubleshoot and resolve hardware, connection, printer and software issues reported.
• Monitor and remove virus, spyware and other nonauthorized software.
• Monitoring security alerts created by SOC/EDR/Anti-Virus software to remedy any issues created.
• Help increase security throughout support devices using RMM tool.
• Work alongside engineers with running and resolving issues found with pen and vulnerability testing.
• Perform regular customer site checks, undertake routine maintenance and server checks.
• Answering the phones in a polite and professional manner.
• Logging new tickets using Autotask
• Escalating any support tickets unable to be dealt with to the level 2 support.
• Assisting Technical Team at customer site with tasks set for example cabling issues, support, new PC set up etc.
• Provide excellent customer service at all times.

• Very strong interpersonal, and communication skills.
• A mentality of always delivering on commitments.
• Positive attitude and a cando attitude.
• Selfmotivated and proactive approach.
• Excellent communicator with great attention to detail.

• Strong customer service skills.
• Polite and positive demeanour.
• Eager to learn.
• Passion for IT.

• Company events

• Monday to Friday