Helpdesk Administrator - Gateshead, United Kingdom - Clearwater People Solutions

Clearwater People Solutions
Clearwater People Solutions
Verified Company
Gateshead, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Helpdesk Administrator:


  • Location
  • Gateshead
  • Salary:
- £ Contact name:


  • Gemma Dewhurst
  • Job ref:

Published:
- about 4 hours agoAre you looking to start a career in IT? Do you have exceptional IT skills? We are working closely with a growing technology company to recruit for a Helpdesk Administrator on a full time permanent basis. This is a great opportunity for somebody looking to progress their career within IT Support.


Key Responsibilities for the Helpdesk Administrator:

  • First point of contact for all telephone enquiries regarding IT support
  • Logging tickets and collecting in depth information around the issues the customer is having
  • Troubleshooting where possible and completing first time fixes
  • Escalating to second line where required
  • Ensuring you are providing excellent customer service at all times
  • Accurately updating records and documents

Key Skills for the Helpdesk Administrator:

  • Ideally some IT experience in a commercial setting
  • Passion for a career in IT
  • Excellent customer service
  • Must have valid right to work in the UK
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