Customer Service Administrator - Exeter, United Kingdom - Johnsons Workwear Ltd

Johnsons Workwear Ltd

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description
The role will be office based predominantly and include the following:

To carry out any reasonable request made by management.
To process all documentation correctly an maintain files and records according to procedures.
To liaise closely with and provide support for the Customer Service Executives.
To expand business/obtain appointments from customer base.
To forward queries and keep managers, supervisors, colleagues informed as

necessary.

To keep accurate records.
To action all messages received from customers in a timely manner.
To carry out tasks to comply with Company Policy and Health & Safety.
To maintain confidentiality of Company and customer business.
To foster and maintain good working relations with customers, Company and colleagues.
To fully utilise our inhouse computer system
ABS which training would be provided.

Pay and Benefits
- £20,213.70 pa

36.5 hours per week
22 days holiday accruing to 23 days after 2 years' service plus bank holidays
Company pension
Onsite parking

Hours of Work

Monday
Thursday 08:30 16:45
Friday 08:30 15:45

Desired Skills and Attributes

Excellent IT and administration skills
Excellent telephone manner
Confident in dealing with customers
Great customer service skills and ethos
Must have a proactive approach to work with the ability to selfmanage
Must be methodical and very well organise
Previous experience within a customer service role would be beneficial but not

essential

Who are Johnsons?
Johnsons Workwear is one of the UK's largest suppliers of têxtile service solutions.

We work with thousands of customers across all sorts of industries, including food manufacturers, the motor trade, engineering companies, dental surgeries and chemical plants to name a few.

Our customers range from huge multi-national household names to independently owned family businesses and we take care of every single one of them.

They like us too - as we get independently reviewed by our customer base each year and always come out on top for our shape and size in our industry.

We're an employee focused business, committed to developing our people to ensure that we have the best there is as part of our team and we're looking for our next Workwear Hero to become part of the hugely successful Johnsons family.

Job Types:
Full-time, Permanent

Salary:
£21,676.00 per year

Benefits: