Primary Care Back Office Support - Hitchin, United Kingdom - GP Surgery Larksfield and Arlesey Medical Practice

Description

Larksfield and Arlesey Medical Practice


JOB TITLE:
Primary Care back office support Administrative assistant - secretaries team


REPORTS TO:
secretary lead


HOURS:
Flexible days to include Monday and Thursday on site





LOCATION:
Larksfield and Arlesey Medical Practice Surgery

JOB SUMMARY:

To be responsible for undertaking a wide range of secretary administrative duties and the provision of general support to the multidisciplinary team.

Duties include but are not limited to, greeting and directing patients.

• Answer incoming phone calls, transferring calls or dealing with the callers' request.
• Manage administrative queries as necessary.
• Scanning of patient related documentation and attaching scanned documents to patients' healthcare records.
• Input data into the patients' healthcare records as necessary.
• Photocopy/Scan patient notes when required.
• Photocopying documents.
• Managing meetings/ diary and minutes
• Liaise within secretarial team to ensure medical reports/SARS are submitted to Medi2data in a timely matter.
• Liaising with patients and external agencies, efficiently as required.
• Organising meetings and taking minutes and distribution of minutes.
• Understanding of the referral processes including the Electronic Referral System (ERS) to assist Medical Secretaries with queries/processing of referrals.
• Process referrals using electronic referral system (ERS) when needed.
• Typing letters, reports and associated documentation as required.
• Opening post if/when needed.
• To undertake any delegated tasks that are required to help in the smooth running of the department/surgery.
• Support all clinical staff with general administrative tasks as requested.
• To be flexible regarding hours when other members of staff are sick or on holiday.
• Maintain a clean, tidy and effective working area at all times.

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential.

Creating such an environment is important for three reasons:
it improves operational effectiveness, it is morally the right thing to do, and it is required by law.


Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995,

Fire Precautions (workplace) Regulations 1999 and other statutory legislation.


Confidentiality
This practice is committed to maintaining an outstanding confidential service.

Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times.

It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it.

By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The

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Larksfield and Arlesey Medical Practice responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision.

We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Deputy Practice Manager.

Learning and Development

Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments.

Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times.

Staff will be given detailed information during the induction process regarding policy and procedure.

**COMMUNICATION AN