Service Desk - London, United Kingdom - BRT Consulting LTD

Description

• Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies
• Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
• Keeping customers informed on progress of their ticket until they have agreed the resolution
• Providing enhanced support for identified key leaders
• Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments
• Assisting with PC builds and configuration

• Advanced understanding of Windows Server and ability to troubleshoot and correct problems
• Exchange/O365 support and configuration
• Experience with VMware
• Experience with SAN/NAS devices
• Microsoft SCCM or Intune
• Expert in with Microsoft Windows 10 issues
• Knowledge of Windows Server is required
• Troubleshooting skills with network, Firewall and telecommunication devices
• Exceptional communication skills written and verbal
• Ability to quickly learn new skills and technologies
• Experience and familiarity with Solarwinds or other monitoring tools
• Exposure to Cisco/Fortigate Firewalls/HP managed Switches advantageous

This is a great chance to work with a global hedge fund, with opportunities for career progression and personal development.