Night Concierge - Manchester, United Kingdom - Zenith

Zenith

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Zenith is proud to be one of the UK's leading property management companies.

Our core values are professional, reliable, straightforward and accountable; we are looking for individuals who share these same qualities to be part of our success.

Role Summary:

Working Pattern: 4 on 4 off 19:00-07:00This role helps to manage the estate, providing a safe, secure and well-maintained environment and to above all, deliver a standard of service for residents and visitors, unmatched outside of the Zenith estates

Key Duties and Responsibilities:

You'll be expected to, amongst other elements of the role:

Deliver a consistently high level of customer service and hospitality; offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance queries
Screen, authorise and welcome visitors, guests and manage contractor access
Oversee car parking facilities ensuring all users are authorised
Conduct regular checks to ensure the condition, cleanliness and security of the building e.g. lighting and other building equipment and be responsible for resolving any issues as quickly as possible, liaising with the off site maintenance team
Responsibility for all deliveries to the main office, receiving, safekeeping and issuing of all parcels/registered mail
Assist with waste management services including the removal of cardboard and rotation of bins

Personal Qualities and Experience:

Great communication skills both verbal and written including confidence in handling conflict and demonstrating empathy in a professional manner
Have a natural passion for customer service and hospitality is key to the success of this position
Proven examples of your ability to follow procedures, to be proactive and action orientated and great organisation skills
Take pride in your appearance and that of the estate; representing the best interests of the brand at all times
Ability to work well within a team and assist and support colleagues, especially when handing over duties. Self motivated at times when you are on sole duty
Hotel/ hospitality experience
Basic IT skills including Outlook, Excel and Word
Skills for the job

Basic IT skills

Communication

Customer Service

Motivated self-starter

Team Player

Benefits
Mental Health First Aiders

Employee Assistance Programme

Length of Service Award

Birthday Vouchers

Social Events

Mobile Discounts

Colleague Referral Scheme

Cycle to Work Scheme