Social Media Community Executive - London, United Kingdom - Chapter 2

Chapter 2

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

OVERVIEW:

We are seeking a Social Media Community Executive who will be responsible for fostering and engaging online communities across various social media platforms.

Your primary focus will be on building relationships with followers, driving conversations, and cultivating brand advocacy. You will work closely with the social media and marketing teams to develop community engagement strategies, manage social media channels, and enhance brand reputation

KEY RESPONSIBILITIES:

Community Engagement:

Proactively engage with followers and community members on social media platforms, responding to comments, messages, and mentions in a timely and personalized manner.
Foster positive relationships with the community by actively participating in discussions, addressing inquiries, and providing valuable support and assistance.
Monitor community sentiment, identifying trends, concerns, and opportunities for engagement.

Content Curation:

Curate usergenerated content and showcase community contributions to strengthen brand affinity and foster a sense of belonging.
Collaborate with the content team to develop communitycentric content calendars and campaigns.

Community Growth and Advocacy:

Develop and implement strategies to grow the social media community, including outreach initiatives, partnerships, and influencer collaborations.
Identify and empower brand advocates within the community, nurturing relationships and amplifying their positive experiences with the brand.
Leverage usergenerated content and testimonials to showcase brand authenticity and credibility.

Community Insights and Reporting:

Monitor social media analytics and community engagement metrics to track performance, identify trends, and measure the impact of community initiatives.
Provide regular reports and insights to stakeholders, highlighting key community metrics, sentiment analysis, and actionable recommendations for improvement.

Crisis Management and Conflict Resolution:

Monitor social media channels for potential issues or conflicts within the community, escalating concerns to appropriate teams and providing timely responses and resolutions.
Collaborate with the social media and customer support teams to address community concerns and mitigate brand reputation risks effectively.

Cross-functional Collaboration:

Work closely with the social media, marketing, customer support, and product teams to ensure alignment of community engagement efforts with overall business goals and objectives.
Share community insights, feedback, and trends with relevant stakeholders to inform decisionmaking and strategy development.

Qualifications:

Proven experience in community management, social media engagement, or related roles.
Strong understanding of social media platforms, trends, and best practices.
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse online communities.
Creative thinker with a passion for building and nurturing online communities.
Ability to work independently and collaboratively in a fastpaced environment.
Experience in crisis management and conflict resolution is a plus.
Proficiency in social media management tools and analytics platforms.
Demonstrated ability to analyze data, draw insights, and make datadriven recommendations.
Passion for the brand and a genuine interest in fostering positive relationships with the community.
You will have experience working with global brands.