Technical Support Advisor - Cramlington, United Kingdom - Northumbrian Water/Essex & Suffolk Water

Northumbrian Water/Essex & Suffolk Water
Northumbrian Water/Essex & Suffolk Water
Verified Company
Cramlington, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Technical Support Advisor (1):


  • Salary £41,400
  • Depending on experience
  • Location Cramlington/Thornaby/Leat House
    About the role

Technical Support Advisor (1)

Permanent - Full Time

Location - Cramlington, Thornaby or Leat House

Salary - Up to £41,400 depending on experience

About the role


We've amazing opportunities to join us as a Technical Support Advisor to support us in maximising the team's contribution towards the effective operation and maintenance of the sewerage network, by ensuring excellent customer service is provided.

You'll be carrying out thorough investigations to reduce sewer flooding, pollution incidents and other network issues.


The role will require you to carry out comprehensive sewer investigations to identify the root cause and resolve using the appropriate resource either contractor, direct labour and promote potential solutions through business.


You'll be ensuring pollution investigations are thoroughly carried out to identify the root cause and resolve using the appropriate resource to minimise the impact on the environment, along with ensuring flooding investigations are thoroughly carried out to identify the root cause and resolve using the appropriate resource to minimise repeat sewer flooding.


We're looking for you to ensure any investment projects are completed in accordance with company standard and highlight potential investment projects or plans to meet future demands on assets or resolve identified shortfalls.


You'll also stand in for the team leader in meetings, producing reports, leading the team, along with providing technical expertise and support for Technical Support Advisor (2).

You'll also be assisting in ensuring that Quality Environmental Management System records and accreditation is maintained and represent the department at key stakeholder meetings with the EA, Local Authorities and contractors.


About you


You'll have proven experience of being a strong team player involving and supporting others in problem solving and decision-making processes, along with effective relationship management and networking ability (across all areas of a business and with external stakeholders).


We're looking for you to excellent proven good communication and interpersonal skills, along with excellent literacy and numeracy and problem-solving skills and be innovative, look for and highlight potential improvements of ways of working.

You'll also have a qualification (maybe to HNC/Degree level) in a science, engineering / construction, or environmental related discipline or NVQ L3 or equivalent but with proven work experience.

**_


About us


NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.


We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.


Our values
Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.


Our values are:
Results Driven

  • We take responsibility for achieving excellent business results.
Ethical

  • We are open and honest and meet our commitments with a responsible approach to the environment and our communities.
Customer Focused

  • We aim to exceed the expectations of our internal and external customers.
Innovative

  • We continuously strive for innovative and better ways to deliver our business.
One Team

  • We work together consistently, promoting cooperation, to achieve our corporate objectives.

Colleague benefits
We're the great company we are because of you - our people.

As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

Eyecare

Discounted Medicals

Employee Assistance Programme

Cycle2work

Buying & selling annual leave

Long service awards

Salary sacrifice car scheme

Computer
Loans

Award winning wellbeing site

NWG savings scheme

Company pension scheme

Pre-retirement workshops

Life assurance

Christmas savings club

Discounts & cashback offers

Qualification loan
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