Client Support - London, United Kingdom - Jobheron

Jobheron
Jobheron
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

A leading provider of economic data is currently searching for an enthusiastic Client Support & Research Analyst to ensure the company's client queries are managed efficiently and effectively.

This includes receiving, prioritising, documenting, and activelyresolving client requests from their query ticket system and Support group mailbox.

Since 1994, the company has been helping the global financial community to make informed decisions with high quality securities reference data, corporate actions, end of day pricing and economic data services.

The role will also involve working with internal teams such as Operations, Sales, IT, Data providers and Client Support team.

Client Support team members will also liaise with external providers including Stock Exchanges around the world and company clientrelations team.

This role requires you to be able to commute to the London Office frequently.


Key Responsibilities:


  • All queries to be acknowledged within 3 hours of receiving the query
  • Investigate and resolve queries within 23 working days (queries which take longer to resolve require regular status updates to clients)
  • Speak with internal and external teams to reach a resolution
  • Covering incoming calls
  • Be part of the team rota to ensure support coverage at all times
  • Participate in regular team meetings
  • Being the point of escalation for internal team queries
  • Speak with Exchanges and other providers regularly
  • Work on internal pricing file queries sent by Sales team and other departments
  • Assisting Kolkata support team with resolution of queries
  • Perform the job role in compliance with the company's security objectives as defined in the policies and procedures

Education/Qualifications:


  • A Level or equivalent
  • Bachelor's degree desirable

Required Experience:


  • Entry Level
  • Client Service experience
  • Able to work to tight deadlines
  • Able to work within a team
  • Working with internal departments
  • Data Vendor experience desirable

Required Skills:


  • Exceptional customer service orientation.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapportbuilding, listening, and questioning skills
  • Strong documentation skills
  • Ability to conduct research into a wide range of financial data queries
  • Ability to absorb and retain information quickly
  • Ability to present ideas in userfriendly language
  • Proven analytical and problemsolving abilities
  • Good understanding of the organisation's goals and objectives
  • Background knowledge of financial data including corporate actions is desirable

Aptitudes/Attributes:


  • Highly selfmotivated and directed.
  • Keen attention to detail
  • Ability to effectively prioritise and execute tasks in a highpressure environment

Other Job Requirements:


  • Must be available to work a rotating shift schedule (Mon to Fri): 08;0016:30, 09:0017:30, 10:0018:30 or 15:0023:00
  • Must be available to work some Bank Holidays
Sounds interesting? Click
APPLY to send your CV for immediate consideration.

Applicants with the following job titles and experience; Customer Support Advisor, Client Support Advisor, Client Support Executive, and Customer Support Executive may also be considered.

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