Complaint Handler - Wembley, United Kingdom - Hazeldene Medical Centre

Hazeldene Medical Centre
Hazeldene Medical Centre
Verified Company
Wembley, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Hazeldene Medical Centre

Background
Hazledene Medical Centre is a 50,000 patient list GP practice in North West London.

We currently have 5 branches with an average of 100 staff members.


In the last 18 months we have grown our list size by a factor 2 and are planning a similar growth trajectory to 100k patients in the next 18 months.


You will be expected to investigate the causes of Patients' dissatisfaction and resolve service complaints in line with procedures and regulatory requirements whilst identifying and escalating root cause trends and issues that arise.

You will liaise with Patients, NHSE, community services, CCG, ombudsman services as appropriate and share knowledge and expertise with other team members, contributing to a positive and supporting team culture.

Skills and Experience

  • Experience of working in customer service environment
  • Complaint handling experience is essential
  • Be able to product bespoke response letters from scratch
  • Strong verbal and written communication skills
  • Ability to manage varying workloads and priorities.
  • Strong organisational and time management skills.
  • Excellent problem solving skills.


The complaints function provides first-class customer service and plays a critical role in improving our products and processes throughout our customer's journey.

Complaint Handler that is incredibly passionate about delivering outstanding customer service whilst remaining compliant with the regulations in place.


Job Types:
Full-time, Permanent


Salary:
From £24,960.00 per year


Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Wembley: reliably commute or be willing to relocate with an employerprovided relocation package (required)

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)
Complaints Handling: 1 year (required)


Work Location:
One location


Reference ID:
Complaints Handler

Expected start date: 06/02/2023
More jobs from Hazeldene Medical Centre
See all jobs of Hazeldene Medical Centre