Personal Injury Negotiator - Manchester, United Kingdom - Robertson and Co Ltd

Robertson and Co Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Job responsibilities:

Proactively process low level Triage Personal Injury claims received via the OIC and MOJ portals
Handling the claim to the conclusion of the liability decisionmaking period and maintaining the claim files within service standards
Be responsible for ensuring the reserves fully reflect the expected level of damages on each file
Conduct detailed and compliant telephone interviews with customers in relation to their claim
Ensure compliance with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre action Protocol and Road Traffic Act
Promptly identify potential fraudulent claims and other claims with large loss triggers which require specific referral
Instruct and then proactively manage cases allocated to claims investigators and other suppliers
Ensure that all files are reserved accurately and promptly
Process cheques on claims files as required
Build and maintain relationships both internally and externally
Maintain diary within SLAs and KPIs to ensure effective and timely decision making
Ensure compliance with Consumer Duty principles when liaising with customers and handling claims
Any other reasonable duties as required

Experience & knowledge:

Previous experience in handling Personal injury Claims or Third Party Claims (Desirable)
Good understanding of insurance motor claims, including liability and indemnity
Knowledge of the Official Injury Claim (OIC) or Ministry of Justice (MOJ) portals (Advantage)
Great communication skills, both verbal and written
Excellent time management and organisation skills with the ability to prioritise work
Problemsolving skills with the ability to adopt a logical approach to resolving problems
Actively identify and engage in areas of business improvement
Able to work on your own initiative and as part of a team
A flexible approach and positive attitude
Good numeracy and literacy skills and strong customer service skills
Confident in presenting information in a clear and concise manner
Strives to deliver performance targets and drive business improvements