Client Success Partner - Cheadle, United Kingdom - ADP

ADP

Verified Company

Cheadle, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ADP have an exciting new vacancy for a Client Success Partner You will be joining our growing Account Management team and report into the Senior Strategic Account Director.

This role can be based out of either our Staines or Cheadle offices -

Cheadle:
Southgate Centre One, 319 Wilmslow Road, Heald Green, Cheadle, SK8 3PW

Staines: 2 Causeway Park, The Causeway, Staines-upon-Thames, TW18 3BF

Hybrid working: 3 days in office and 2 days from home

JOB PURPOSE:

To act as the Client Success Partner for Employee Screening Clients focused primarily on Client relationship, retention and development, ensuring a positive Client experience.

You will ensure that ADP Screening Clients achieve ROI across the complete Client lifecycle and work closely with them to understand their objectives and help them to deliver on these.

You will work with the 3 rd party Partner to ensure that the needs of ADP Clients are being met, and that the Partner is being held to account.

You will provide senior level engagement in support of ADP Excom and Senior Leaders, creating strong C-level business to business relationships to drive increased engagement with Client decision makers.

This is a great opportunity for someone looking to move into a leadership role and shape the Client engagement strategy for Employee Screening solutions for UK and Ireland.

**KEY RESPONSIBILITIES: - To provide senior level engagement in support of Sales and UK Partner Management

To be a primary contact point for Employee Screening Clients and 3 rd Party Partners
Will be the SME for Employee Screening solutions advising ADP UK Partnerships and making recommendations to develop the solutions and 3 rd Party Partners
Creating stronger relationships between ADP, 3 rd Party Partners and Employee Screening Clients
Ensuring that Employee Screening Clients are achieving ROI on their investment and, where there is opportunity to improve, creating the strategy to achieve success for the Client and ADP
Improving the onboarding journey and working with our Partners to reduce the time it takes for Employee Screening Clients to go live
Identifying and working with Sales in closing additional Employee Screening revenue opportunities across the Client base
Creating strong, multilevel businesstobusiness engagements between ADP and its Clients
Driving increased engagement with decision makers within the Client business
Creating strong Clevel relationships and providing thought leadership to the Client

**KEY DUTIES/TASKS: - Develop and execute Account Plans in conjunction with Sales, Service and any other ADP associates as required. This includes - Engagement Plans, Action Plans and Client Development Plans

Develop an effective working relationship with ADP Employee Screening 3 rd party Partners, and work with UK Partnerships team to ensure they deliver to their contract terms and commitments
Serve as ADP's frontline for solving Clients' challenges, including issue resolution and answering questions, working collaboratively and effectively with 3 rd party Partners
Responsible for delivering the customer experience to a defined portfolio of Clients
Help develop and communicate a robust communication process across the defined portfolio of Clients
Find and close new revenue opportunities within the portfolio of Clients through understanding of the ADP value proposition and sales indicators. Identify Employee Screening opportunities within current payroll Clients.
Drive open and honest communication within ADP
Develop an effective working relationship with ADP Directors, Heads of Department, Team Managers and their direct reports
Protecting and growing the Employee Screening revenue streams
Resolving commercial and contractual disputes with Clients and 3 rd Party Providers
Monitor and review customer metrics in order to adapt Account Plans
Develop and maintain awareness of ADP policies and procedures
Leadership of projects as required by the business
Develop and own the PDP for self
Recognition of product or service improvements as required by Clients and the feedback of those to the 3 rd party Partner
Perform other duties as required and as the Business dictates

SKILLS AND KNOWLEDGE:

**Skills required: - Excellent analytical and presentation skills are required, with the confidence to deliver at CxO level

Passionate about Client success and the Client experience/journey
Ability to act as a promoter for ADP
Relationship building, internal to ADP and with Clients at all levels to CxO
Influencing and negotiation at all levels to CxO
First class oral and written communication skills
Ability to sell consultatively
Teamwork and cooperation
Financial and commercial acumen
Excellent prioritisation and time management
Flexibility
Lateral and critical thinking, innovation and problem solving, able to anticipate Client needs before they arise
Will to win and tenacity
Proficient with Micr