Retail Store Manager - England - Vintage Threads

    Vintage Threads
    Vintage Threads England

    4 days ago

    Description

    Vintage Threads is the UK's leading pre loved premium retailer, with flagship stores in London, a concession in Selfridges, and a newly opened store in Amsterdam. With further European expansion planned throughout the year, this is a key leadership role within the business.

    The Covent Garden store is our strongest retail location and plays a critical role in setting the standard for the wider estate. The Store Manager will be responsible for leading a high performing team, driving conversion and elevating product presentation while delivering an exceptional customer experience.

    This role requires a hands on leader who is commercially sharp, people focused, and deeply invested in improving store performance week on week.

    Key Responsibilities


    Commercial Performance

    • Own and drive store performance with a strong focus on conversion, average transaction value, and sell through
    • Analyse weekly trade performance and take clear actions to improve results
    • Lead weekly Monday trade calls with prepared insights, challenges, and opportunities
    • Implement commercial initiatives agreed with the General Manager and wider leadership team
    • Ensure the store consistently delivers against sales targets and KPIs

    Product and Visual Standards

    • Own the product strategy at store level, ensuring stock is well balanced, relevant, and commercially strong
    • Elevate product presentation and merchandising to maximise conversion and customer engagement
    • Lead weekly Wednesday store walk throughs, ensuring standards are met and opportunities are actioned
    • Work closely with buying and operations teams to feedback on product performance and customer demand

    Team Leadership and Development

    • Lead, motivate, and develop a team of 8-10 people
    • Create a positive, high performance store culture aligned with Vintage Threads values
    • Recruit, onboard, train, and retain top retail talent
    • Deliver regular feedback, coaching, and performance reviews
    • Build clear succession plans within the store team

    Customer Experience

    • Champion an authentic, welcoming, and knowledgeable customer experience
    • Ensure the team delivers expert product knowledge and styling advice
    • Handle escalated customer issues with confidence and professionalism
    • Build strong relationships with repeat customers and local community, utilising our CRM system

    Store Operations and Management

    • Oversee all day to day store operations
    • Manage rotas and labour efficiency
    • Ensure all health and safety, security, and compliance standards are met
    • Maintain stock accuracy through effective stock control and stocktakes
    • Ensure smooth delivery processes, replenishment, and back of house organisation
    • Act as the main point of contact for the store in the absence of the General Manager

    What We Are Looking For

    • Proven experience as a Store Manager or strong Assistant Manager in a high volume or premium retail environment
    • A strong commercial mindset with experience improving conversion and sales performance
    • Confident people leader with a track record of developing teams
    • Strong visual and product instinct with attention to detail
    • Organised, proactive, and calm under pressure
    • Passion for vintage, fashion, and sustainable retail
    • Comfortable operating in a fast growing, evolving business

    Salary and Benefits

    • Monthly performance based bonus
    • £70 wellbeing allowance per month
    • £150 clothing allowance and generous staff discount
    • Opportunity to grow with the business as we expand across Europe

    Seniority level

    • Mid-Senior level

    Employment type

    • Full-time

    Job function

    • Sales and Business Development
    • Retail Apparel and Fashion

    #J-18808-Ljbffr

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