Client Support Manager - London, United Kingdom - DAMICOR

DAMICOR

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a Client Support Manager your role will involve working as an integral part of the Projects Delivery team supporting our Project Managers in developing and maintaining strong relationships with our clients.

You will be responsible for managing and overseeinga team of Project Co-ordinators and support functions and will be responsible for implementing and promoting best practices, policies and standards.

To succeed in this role, you should have excellent time management and communication skills, as you will collaborate with clients, internal delivery teams and our Service Partners to deliver results on deadlines.

Ultimately, the Client Support Manager roleis to to ensure our clients receive service excellence at all times.
This position is based in London but also offers hybrid working.
Main Duties

Effectively lead, motivate and manage the team of Project Coordinators.
Demonstrate a proactive approach to delivering excellent customer service to all stakeholders.
Coordinate and attend weekly calls with clients in support of the Project Managers.
To manage information flow from the projects team to update client systems.
Ensure daily, weekly reports are submitted to clients as requested and on time.
Provide financial detail to Finance Business Partner as requested.

Proactively engage with clients and service partners alike to ensure blockers to service excellence are eliminated.

In addition to the duties and responsibilities outlined you may be required to perform other tasks assigned as requested by the Energy & Decarbonisation Projects Director and Head of Lighting Projects.

What we are looking for

Proven experience of working within a service delivery or client support role.
Able to lead, motivate and manage a team effectively.
Ability to communicate professionally and effectively, both verbally and in writing, within all levels of the business and to external parties.
Strong Customer Care focus capable of delivering results and meeting customer expectations
Engaging communicator able to demonstrate influencing skills and an ability to adapt approaches to differing audiences.
Excellent IT skills including Microsoft Word, Excel and PowerPoint, and comfortable with numerical reasoning.
Commercially aware with a clear focus on high quality and control of cost
Ability to attend meetings/site visits if required
Ability to work on own initiative to a high level of accuracy and to meet deadlines
Well organised, with the ability to multitask, prioritise and manage competing demands.
Must have a flexible, 'can do' and proactive approach to working.
Attention to Detail