Support Team Lead - London, United Kingdom - Russell Tobin

Russell Tobin

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Support Team Lead - London

Role Summary

Skills:

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Continual service improvement. You can identify and explore opportunities for service and business improvement. You know how to drive analysis and identify, prioritise, and implement improvements and efficiencies, ensuring that the organisation derives maximum value from services This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting implementation where needed.
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Service reporting. You can take management information and consolidate agreed key performance indicators (KPIs) into product or service measures that underpin service management of a specific product or service.
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Team management.Lead and develop the team through a period of change developing skills and performance. Monitor the team's capacity and ensure there is effective cover for the support of OneCS World. Ensure the team remains inclusive and supportive, contributing to the EDI strategy and initiatives.

Qualifications: