Customer Service Advisor - Chichester, United Kingdom - Charles Taylor

Charles Taylor

Verified Company

Chichester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor - Case Management

Salary:
£21,500
£25,500 per annum

(Depending on experience)

Location:
Funtington

Full training provided.

Are you looking for a new role where you can really make a difference to customers?
Do you have natural empathy?
Do you pride yourself on delivering first class customer service?

This is a fantastic job opportunity to join a leading global insurance provider and a chance to develop your customer service skills in a role where you can really make a difference to our customers.

Charles Taylor Assistance is one of the leading global providers of medical assistance, travel risk and claims management services. We support over five million customers every year and 170,000 travel claims.

As a Customer Service Advisor, you will be responsible for seamlessly managing insurance cases from the beginning to the end.

Insurance experience is helpful but not essential as full training will be provided. We also offer fantastic opportunities for learning, development, and career progression.

Duties and responsibilities of the Customer Service Advisor:

Accurately assess and pay valid claims in line with policy terms.
Provide an empathetic approach for all our customers.
Provide the customer with clear guidance to ensure that the claim process is first class

Requirements of the Customer Service Advisor:

Previous call centre / customer service experience preferred
Confident speaking to people on the phone
Highly organised under pressure with good attention to detail
Ability to convey information in a simple and clear manner
Natural empathy and a flair for making a difference to our travel customers.

Salary and Benefits for the Customer Service Advisor:

£21,500
£25,500 per annum
28 days including Bank Holiday's and incremental holiday plan
Fantastic opportunities for learning, development, and career progression.
Contributory pension scheme
Free Health Cash Plan worth £1700 per annum
Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 anguages)
Generous highstreet rewards scheme for family and friends
Discounts on home and motor insurance

Equal Opportunity Employer
Charles Taylor is proud to be an inclusive employer.

We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.

Salary:
£21,500.00-£25,500.00 per year

Benefits: