Repairs Team Administrator - West Bromwich, United Kingdom - Trinity Housing Association

Trinity Housing Association

Verified Company

West Bromwich, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Repairs and Maintenance Team experience is required for this role and applicants without the required skills will be excluded.

About Trinity Housing Association;

Trinity Housing Association provides and manages supported and temporary housing for vulnerable and disabled adults to enable them to live independently.

We provide specialist supported housing designed to meet a range of housing needs for adults with learning disabilities, mental ill health, acquired brain injuries and physical and sensory disabilities.

With 643 units in management in 90 properties, located across 42 local authority areas throughout England, we work in partnership with other organisations to meet the specific housing, care and support needs of our tenants.

We have a vacancy for a Repairs Administrator

Main Purpose of the Job;

Reporting to the Repairs Team Leader, to be responsible for the delivery of a customer focused reactive and planned maintenance service.

Proactively engaging with residents to provide support, advice and interventions to ensure that properties are effectively maintained, all repairs are undertaken promptly and to high standards, contractors are monitored and supervised ensuring performance targets are achieved and high levels of customer satisfaction is attained.

Core responsibilities:

To assist in the effective management of statutory compliance of all our homes: these include: Gas, Fire Risk Assessment, Electric, Asbestos & Legionella, PAT, Emergency lighting, Fire Alarm, Fire Extinguishers, EPC
Assist in organising remedial works on the back of servicing
Assists in ensuring data collection and data analysis of all maintenance and report to the team leader.
Assist with relevant remedial works and requesting quotations for these works
Ensuring all the relevant documentation is saved in the THA shared drive
Liaising with compliance, housing management and finance departments if required
Ensure complaints are dealt with promptly and are in line with internal policies and procedures
To provide excellent repairs and maintenance services to customers in accordance with Trinity Housing Association's policies, procedures and service standards
To assist the with Asset Register in the preparation of appropriate Tender & Contract Documentation
To ensure that all repairs and contracts are commenced and completed in accordance with agreed programmes and within budget
To liaise with Tenants, key stakeholders and other departments directly affected by the works to ensure that they are fully aware of the initial proposals and any variations instructed during the course of the works
To report, where directed on performance against departmental targets for all repairs and contractors.
To report, where directed on the performance of Contractors and against set criteria and to agree with the Asset Register any direct action to be taken in the event of unsatisfactory performance
Contribute to the development and regular review of departmental services and policies, ensuring that these are consistent, compliant with statute and regulation and reflect best practice
To behave in a manner consistent with organisational values and Association's Service Standards, ensuring there is a commitment to a customer focused service and high quality
As part of a team, manage operational relationships with contractors

Key results/outcomes/impact

All repairs investigated promptly and remedial works defined, costed and ordered
Certainty of contract costs, timescales, quality of service and completed project
Provision of information to assist in the procurement of contracts
Compliance with legislation is 100%
Works carried out on time
Annual budget targets achieved
Maintenance of procedures to monitor and control contractor performance & quality standards
Long term maintenance costs minimised
Taking ownership of issues
Improved customer satisfaction (internal and external)
Improved quality of service, improved customer satisfaction
Policies & services reflect best practice & customers' needs
Service improvements are identified
Service level agreements agreed and maintained
Close working & supportive relationships amongst teams
Active sharing of information

Essential skills, experience and competences:

Knowledge:

Technical knowledge to recognise symptoms of disrepair and diagnose effective remedial works
Willingness to gain further knowledge of legal compliance obligations
Understand implications of other owners' obligations and requirements
Building cost knowledge to ascertain acceptability of costs for works carried out
Building knowledge to ascertain potential requirements of Planning and Building Standards
Housing knowledge for standards of customer service

Successful experience: