Customer Care Coordinator - Perth, United Kingdom - Pettigrew Recruitment Group Ltd

Pettigrew Recruitment Group Ltd

Verified Company

Perth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are excited to be recruiting for a Customer Care Coordinator to join our clients growing team based in Perth.

As Customer Care Coordinator, you will communicate with their customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide information about any problems that they may have, to record that information carefully on in house computer systems, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

Reporting into the Customer Care Manager, this role will include:

Providing an effective support function to homeowners.
Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to customer care policies and procedures.
Work closely with other departments across the company (i.e., Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs.
Responding to incoming communications from homeowners in accordance with company guidelines.
Issuing works orders to maintenance operatives and subcontractors and monitoring progress through to completion.
Complying with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team.
Carrying out general administration duties.

What we need from you?

Previous customer care experience within a fast paced and busy environment.
Experience within the housing or construction industry is desired but not essential.
Excellent communication skills and attention to detail when capturing and logging customer information.
The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills.
You must be IT literate, with a good working knowledge of Word, Excel and Outlook.

Ready to get started? Reach out to Sam for more information on

Benefits: