Crowne Plaza - Belfast, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Crowne Plaza - Conference & Banqueting Supervisor:

(40 hours per week)_

Hotel:
Crowne Plaza, 117 Milltown Road, Belfast, BT8 7XP

Department:
Conference & Banqueting

Reports to:
C&B Manager

About us

Andras Hotels is Northern Ireland's largest hotel group, and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast
- growing company.

What is the job?
Our conferences and events make memories for our guest. The sights, sounds and, importantly, service.

As a C&B Supervisor (Bars) you will ensure that our conference and banqueting rooms are presented to the highest standard and in the manner requested by our guests.

One of your main focus areas would be our event bars - the setup, supervision and delivery as well as clear down.

Due to the nature of events shifts will mostly be during evenings and weekends.

What we offer:

Discounted hotel rates at 6000 hotels worldwide
Health Care Cash Plan
Increased annual leave with service
Recruit a Friend Scheme
Employee of the Month Award
Staff meals while on duty
Discounted rate at BodyScape Health Club based at Crowne Plaza

Andras Academy

Training & Development Programmes & progression opportunities within the Andras Hotels Group
Hotel Incentive scheme

Main Duties and Responsibilities:

As a Conference and Banqueting Supervisor, be the leader on shift during service
Ensure all areas of responsibility are run effectively in the absence of the Head of department, in line with standards and that the department is adequately resourced in line with business requirements
Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the Conference and Banqueting team follow through on these standards on a daily basis
Having a full product knowledge of hotel services/facilities in order to maximise guest satisfaction and sales opportunities with each guest contact.
Supervising daily shift operations and ensures compliance with all C&B policies, standards and procedures.
Liaising with function organizers so that all details are correct.
Ensuring that all Food & Beverage, room set ups and equipment meet the required standard of presentation, quality and quantity before service.
Ensuring that all fixtures and fittings as well as equipment are cleaned and maintained.
Dealing with any customers' complaints and to referring any outside your area of responsibility to the Conference & banqueting Manager.
Maintaining food handling and sanitation standards.
Monitor and ensure adherence to all cash handling and credit policies and procedures.
Supervising staffing levels to ensure that guest service, operational needs and financial objectives are met.
Training staff on Conference and Banqueting operations
Helping to train associates in safety procedures and supervises their ability to execute departmental and hotel emergency procedures.
Interacting with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints.
Empowering your team to provide excellent customer service.
Ensure your team understands expectations and both brand and hotel standards
Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
Health and Safety management comply with company procedures and Safety Risk Audits
Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.

ccountabilityA
This job involves working in events and conferences. Hours of work will include mornings, evenings and weekend and Bank Holidays

What we need from you:

Essential:

Experience within a C&B / events role
Proved experience of supervising and directing others, while demonstrating a handson approach
Customer service experience
Ability to meet deadlines and work under pressure with the ability to motivate others in the C&B team
Good communication and organisational skills

Desirable:

Experience with hospitality industry as a supervisor

How do I deliver this?
We genuinely care about people and we show this through living out our promise of

True Hospitality each and every day. It's what connects every colle