Application Support Specialist - Birmingham, United Kingdom - Cantaloupe, Inc.

Description

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Help the world buy it and go_

Three Square Limited, a subsidiary of Cantaloupe, Inc.

is a FinTech company that is constantly evolving the way companies across the globe manage, optimize, and automate the critical decisions made on a daily basis.

We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.


Position Overview

Responsibilities:

• Address customer inquiries, concerns, and complaints in a timely and efficient manner to ensure complete customer satisfaction.
• Identify and assess customer needs to provide appropriate solutions to escalate to the appropriate department when necessary.
• Maintain indepth knowledge of company products, services, policies, and procedures to provide accurate information and recommendations to customers.
• Act as a liaison between customers and internal teams to facilitate effective communication and problem resolution.
• Follow up with customers to ensure their issues are fully resolved and maintain accurate records of customer interactions.
• Keep ahead of industry trends and developments to anticipate customer needs and provide proactive support and recommendations.
• Collaborate with team members to improve customer service processes, identify areas for improvement, and contribute to overall customer satisfaction goals.

Skillsets Required:

• Proven experience in a customer service role, preferably in a fastpaced environment.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Strong problemsolving and decisionmaking skills.
• Ability to handle challenging customer situations with empathy and professionalism.
• Proficiency in using customer service software, CRM systems, and other relevant tools including but not limited to Microsoft Office.
• Good organizational skills with attention to detail.
• Ability to multitask, prioritize, and mange time effectively.
• Flexibility to work in shifts, including evenings, weekends, and holidays if required.
• Positive attitude and a genuine desire to assist and satisfy customers.

Schedule:

• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Ticket management systems: 1 year (preferred)
• Technical support: 1 year (required)
• Customer support: 2 years (required)

Ability to Commute:

• Birmingham, B46 1JP (required)

Ability to Relocate:

• Birmingham, B46 1JP: Relocate before starting work (required)

Work Location:
In person