Operations Assistant - London, United Kingdom - Colliers International
Description
Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. Services include brokerage sales and leasing (landlordand tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.
The UK business is headquartered in London, with over 900 specialists throughout 16 offices across the UK and Ireland.
Role
An Operations Assistant at Colliers enables us to provide excellent professional advice and service to clients and is a member of a key talent pool within the organisation.
Key Responsibilities
- Work closely with the Operations Director to oversee smooth running of daily business operations
- Management of Salesforce Licences across the business
- Supporting the Operations Director and wider business with any integration projects
- Partnering with IT department on any infrastructure change projects
- Management of Colliers Risk Register
- Supporting ongoing Audit processes and helping ensure Colliers retains ISO accreditations.
- Responsibility for administrative support of the Operations Director
- Keep updated on industry trends and real estate market
Expertise & Professional Development
You are recognised for my expertise and receive regular referrals from my colleagues to work with their clients. You are the 'go to' person in my area for questions from my peer group.
Commercial acumen & enterprise
You proactively share client intel and opportunities with my colleagues to generate leads. You actively look for best practice ways of working. (e.g. utilising Salesforce for client intel share, Identifying new technologies, etc.)
Innovative thinking & Agility
You are not afraid to challenge the norm and keep abreast of current trends to suggest ways of delivering better quality or value.
Communication & Managing Expectations
You actively listen to clients', stakeholders and colleagues' requirements and priorities and incorporate them into planning and delivery.
Skills:
Service Excellence:
You can adapt and manage my service to meet changing client requirements, always delivering high levels of client satisfaction.
High Quality Work
You continuously look to improve the quality of your work and ensure quality control. You find solutions to problems and pre-empt issues.
Productivity & Efficiency
You will challenge where you see that time is wasted and tasks could be delivered more efficiently. You focus your energies on those tasks that are within your control.
(e.g. streamlining processes, focusing on core areas of delivery, etc.)
Collaboration
You will promote information sharing and new working relationships to improve collaboration and/or generate new business.
Mindset
Contributing to Colliers Success
You go the extra mile for clients and colleagues and assume extra work/tasks to support the team and business.
Personal Development
You will actively request, take on board and action any feedback to help me develop. You seek out and attend relevant training courses.
Professional Conduct & Integrity
You are aware and can identify where professional conduct and integrity should be challenged.
Diversity & Inclusion
You will always consider the D&I agenda in everything that you do. (e.g. adapting communication styles for a diverse environment)
Community
You look at how you can add to your community, whether internally within Colliers, your extended industry networks and charity.
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