Customer Service Advisor - Huntingdon, United Kingdom - Kier Group

Kier Group

Verified Company

Huntingdon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

We're looking for a
Customer Service Advisor to join our Anglian Water team based in Huntingdon

Location:
Office based in Huntingdon

Contract:
Permanent, full time - flexible and part-time hours may be available if desired, just let us know

What will you be responsible for?

As a Customer Services Advisor, you'll be working within the Anglian Water IMDS team, who deliver the household and business metering programme which includes installations or new meters, replacement, audits and any trials that may be required.

They also lay new or diversion water mains as well as connections to new or existing developments.

Your day to day will include:

Act as a key interface with our customers by planning and making appointments and gain in-depth insight into their concerns, issues, whilst feeding this back to the business
Liaising with customers, dealing with questions and queries, and redirecting them to the correct teams
Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
Assist with the scheduling and planning of works

What are we looking for?
This role of Customer Service Advisor is great for you if:

You hold experience within a customer service environment, particularly over the phone within an office/ depot
You have excellent IT skills and communication skills

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs.

You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more.

Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here.

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