Customer Support Associate, Emea - London, United Kingdom - Measurabl

Description

Overview:

Measurabl has developed the leading ESG (environmental, social, governance) data management solution for commercial real estate—and we're looking forward to doing so much more.

Our team is a diverse group of innovators, leaders, and creators who are passionate about the work we do.

We believe technology plays a central role in creating a sustainable, equitable world, and we're working to build something that matters.

At Measurabl, the Customer Support Associate serves as the front line of support for clients to ensure satisfaction and accurate reporting.

Essential Functions & Responsibilities:

The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed.


Customer Support:

• Utilize support programs to track that client needs are being met in an efficient and timely manner
• Assist customers by troubleshooting issues, questions, or tasks and provide actionable tips and solutions; or delegate requests to the appropriate internal department.
• Resolve customer requests via Zendesk, our ticketing platform, and occasionally via Zoom as needed
• Serve as a product expert by keeping up with new features and tracking bug fixes

Data Management:

• Upload client sustainability data (namely energy, water, and waste utilities) to their account
• Identity and escalate bugs that arise in the software
• Manage and validate bulk upload templates
• Audit/review the data uploaded to Measurabl matches the data provided
• Manually input customer data (utility and nonutility data) accurately and timely

Knowledge, Skills and Abilities:

• Ability to work and communicate effectively with others in a diverse, multiethnic, and multicultural work environment
• Ability to work independently and collaboratively in a fastpaced, decentralized environment
• Ability to think critically
• Self-Starter
• Working knowledge of Excel including experience with Vlookups and Pivot Tables

Education & Experience:

We have identified the following programs, experience, and knowledge that have helped others find success in this role at Measurabl.

We understand though that knowledge comes from many forms of learning and experiences.

Above all, we consider a person's potential impact in the role and value their unique path to this point in their career.

• Working experience in Excel
• Fluent in English and German
• High School Diploma or GED
• A combination of professional or educational experience (whether formal or informal) that affords you with the knowledge, skills, and abilities above

Supervisory Responsibility:

This job has no supervisory responsibilities


Perks and Benefits:

• Unlimited Time Off
• Benefits in line with your local country requirements
• Holiday Paid Time Off (A week of Holiday in December Included)
• Amazing, Inclusive, Diverse Culture
• 100% Fully Remote
• Flexible Work Hours

- £670 office set up fund for new employees

• Monthly phone & internet reimbursement
• Stock options
• Bonus potential

Compensation Range:

- £42,181 to £51,555 + DOE


Equal Employment Opportunity:

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable

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