Hospitality Fulfilment Assistant - Ascot, United Kingdom - Ascot Racecourse Ltd

Ascot Racecourse Ltd
Ascot Racecourse Ltd
Verified Company
Ascot, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

THE ROLE


Reporting to the Hospitality Customer Liaison Executive you will be collating and despatching hospitality packages for Royal Ascot and Ascot Racedays.

This role will be full time working 5 days a week from Monday 20 March 2023 to Saturday 24 June 2023 inclusive.


We have 17 fine dining facilities during Royal Ascot and between 1 and 5 fine dining facilities on any Ascot raceday, all of which are fulfilled and despatched in-house.

Using the Outbox booking system you will provide support for the Fine Dining and Boxes Executive in the lead up to the Royal Meeting.


  • Provide all Royal Ascot Fine Dining ticket production, packing and fulfilment in an efficient and timely manner
  • Liaise with the Sales Administration Executive to ensure that Royal Enclosure badges are written up correctly and dispatched along with the other elements of the package.
  • Working with the Sales team, to ensure any special requests and requirements are adhered to.
  • Ensure stock levels of all hospitality collateral are kept on top of and any low stock items are reported to the Fine Dining and Boxes Executive.
  • Ensure all badges / collateral of value is secured at the end of each working day and stock kept properly.
  • Manage hospitality collections in the Ticket Offices on Racedays including Sunday 2 April, Saturday 13 May and Saturday 24 June.

QUALIFICATIONS /SKILLS AND EXPERIENCE

  • Excellent knowledge of databases, systems, and ticketing portals
  • Excellent oral and written communication skills at all levels
  • Excellent administrative skills, and attention to detail
  • Highly developed customer service skills
  • Excellent ICT skills, e.g. Microsoft Outlook, PowerPoint, Word and Excel
  • Marketing understanding and ability to understand the Brand and its values

PERSONAL SKILLS

  • Committed to raising the standard in every aspect of working life
  • Ability to work under pressure and deliver deadlines
  • Ability to communicate in a proactive and positive manner
  • Ability to be flexible and adaptable
  • Integrity, commitment and diplomacy
  • The willingness to work in a spirit of partnership

IDEAL CANDIDATE FOR THE ROLE

  • Excellent attention to detail
  • Accuracy at all times
  • A good understanding of address formats and postcodes, both UK and overseas
  • An understanding of the events industry and the rhythms in which this functions
  • You will ideally have an understanding of ticketing and CRM systems
  • Good IT skills, e.g. Microsoft Outlook, Word and Excel

COMPETENCIES
Possess core competencies to promote Ascot as a world class racecourse and to ensure that all customers receive the best possible level of service


These include:

  • Customer service
  • Commitment
  • Teamwork
  • Oral and written communication
  • Initiative
  • Creativity and innovation
  • Attention to detail
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