Patient Administrator - Bristol, United Kingdom - New Medical Systems Ltd

New Medical Systems Ltd
New Medical Systems Ltd
Verified Company
Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Reporting to the Deputy Patient Admin Lead, as a Patient Administrator you would be responsible for ensuring that clinics are set up and fully utilised, booking appointments in a timely manner as per the correct pathways, recording appointment outcomes, and ensuring operational and clinical governance protocols are maintained.

You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedicas electronic patient record is up-to-date.

At all times you will ensure that healthcare and risk management standards are met whilst supporting the service.

Patient Administrators are also the central point of contact for all telephone queries from both patients and clinic staff, ensuring that an efficient administrative service is delivered whilst maintaining a positive relationship with internal and external parties at every interaction.


Key Responsibilities:
To be responsible for the setup and management of all clinic diaries within our electronic medical appointment system.

Have the ability to ensure a smooth and timely patient journey whilst maximizing productivity, escalating any issues to the Deputy Patient Admin Lead.

To book new and follow-up patient appointments ensuring that all clinics and theatres are fully utilised whilst understanding the individual requirements for each clinic type.

Management of patient data; ensuring electronic patient records (EMMA) are accurately updated and stored correctly, including archiving and recording all clinical outcomes following appointments.


Assist with the Private Patient Admin tasks as required such as payments, ordering of lenses, general enquiries and additional ad hoc tasks.

Ensure that exceptional customer service is delivered to patients, carers and clients at all times via all communication methods The post holder will be competent to work within the reception area of clinic and undertake all aspects of the receptionist role when required.

Assist with the transfer of patients as per agreed Inter-Provider Transfers contract to ensure patients are prioritised in order of longest waiting times.

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