Support Administrator - Godalming, United Kingdom - E Support Staff
Description
Support AdministratorGodalming
Monday - Friday - Hybrid working option
c£ £15.00 per hour - three month temporary contract - potential to be extended
Responsible for the delivery of high quality, effective admin tasks and service provision in support of the Property Services Team within Housing Operations
Primary Focus:
Responsive Repairs, Planned Works & Aids & Adaptations.
To deal efficiently with telephone calls & a plethora of broad ranging correspondence relating to Property Services, ensuring an efficient service is maintained whilst adhering to specific policies and procedures.
To provide administration support to the Planned Maintenance Team, A&A & Responsive repairs Team in respect of communicating with our residents, contractors, resident focus groups, members of the public, councillors and MPs guaranteeing a timely answer to all enquiries.
Management & coordination of Section 20 leaseholder process (management of tracker/spreadsheet & letters)
To provide administrative support to the A&A officer, in respect of raising works orders on Orchard and recording on the A&A spreadsheet, responding to A&A inbox and liaising with OT's ensuring the customer receives prompt and complete responses to their enquiry and a record of actions logged accordingly.
Repair priorities are correctly determined and applied
Incoming requests for work are accurately diagnosed & coded using NHF schedule of rates & every job has the correct expenditure code assigned.
Additional details required to pinpoint exact job location are entered on to the order
Contractual obligations relating to invoicing are adhered to by all parties.
To manage and coordinate the TLF portal in partnership with TLF, Repairs contractor, Improvement team, RR manager and CSC in order to capture independent & insightful representative customer service data and analysis.
Delivery of excellent service to all customers in line with published service standards, including provision of advice and assistance to all customers.
Support collaborative and cross functional working, sharing resources across the team and the wider Housing Service to meet operational targets and priorities.
Safeguarding - Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Council's policies, guidance and protocol.
Dignity and Respect - Treat all colleagues with dignity and respect whilst at work so that they are encouraged to meet their full potential by working in a non-threatening environment free of harassment and/or bullying.
General Data Protection Regulation (GDPR) - Ensure that the principle of confidentiality and the requirements of the GDPR are fully applied to the work of your service area.
Job Types:
Permanent, Temporary contract
Contract length: 3 months
Salary:
£14.00-£15.00 per hour
Schedule:
- Monday to Friday
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