Network Engineer Apprentice - Rainworth, United Kingdom - QA Ltd

QA Ltd

Verified Company

Rainworth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A bit about Atom IT...

They are one of the largest independent providers of IT services and s
olutions to SMEs and Education in Nottinghamshire supporting over 150 schools and businesses.

They are committed to getting the very best value for their customers froma large network of suppliers - and through their own in-house solutions and expertise.

They believe and foster an environment of real partnership with their customers providing the best solutions for their customers.

Overview
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Network Engineer plays an important role in making sure that happens.

Your responsibilities...

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Visit client sites to resolve Network issues
Manage and record all work though our ticketing system
Make sure that client documentation is well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren't "stale" throughout the process
Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
Follow standard operating procedures (SOPs) for daily / weekly recurring tasks
Follow all our security procedures and keep a vigilant eye for security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO

What we're looking for..

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
An understanding of support tools, techniques and how technology is used to provide services
A deep desire to deliver an amazing client experience
The ability to speak both geek and human
IT literate advanced user level
Willingness to learn and develop both personally and professionally
The ability to keep up with & adapt to the fastpaced IT world

Perks...

A fastpaced and varied environment (we all enjoy what we do, making the most of our different skillsets, pulling together as a team and delivering great results for our customers)
A proactive approach to ongoing training to help you develop lifelong skills
The opportunity to work in a pleasant location with good public transport links

- £18,000 base salary with plenty of room for salary increases / progression opportunities
-
Free parking on-site, if you drive and have your own transport

A generous holiday allowance

The entry requirements for this programme are as follows:

an A-Level in ICT

-
OR an International Baccalaureate at Level 3 ICT
-
OR a BTEC Extended Diploma in IT (180 credits)

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

Working hours:

Monday to Friday, 40 hours a week.

Future prospects:
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.