Part Time - Watford, United Kingdom - East of England Ambulance Service

East of England Ambulance Service

Verified Company

Watford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Communication & Relationship Skills Attending bed meetings and taking ownership of any transport issues or actions required, updating PCH staff on accurate numbers for transport booked that day, liaising directly with site management to e.

Participating in red to green weeks hosted by PCH Site teams Attend monthly Operational meetings chaired by the CCG and collate and present any specific recurring issues as well as owning and carrying out appropriate actions from those meetings.

To communicate varied and complex information clearly, both in writing and verbally to ensure decisions and rationale on which they are based is clearly understood.

This will include regular and routine reports to the appropriate forums.

To provide on a regular basis capacity information to the relevant senior management Liaising directly with patients, reassuring those who become anxious, negotiating language barriers, being empathetic towards individual patient needs.

Coordinating hospital staff, communications centres, transport offices and ambulance crews to ensure patients are conveyed in the most effective and efficient manner, and the service level agreement is maintained at all times.

EEAST first point of contact for patients, representing the Trust as one of the few EEAST colleagues based in the hospitals.

Being a liaison point for the hospital teams to allow escalation of issues that inhibit transfer Maintain effective and co-operative working relationships with all staff to support effective co-ordination of patient transfers Use own initiative when dealing with patient queries, understanding that you may occasionally be exposed to confused, distressed patients/relatives, escalating complaints and incidents when necessary To be a point of contact for crews who are delayed onwards, enforcing the abort and/or cancellation procedures where necessary.