Workplace Trainee - London, United Kingdom - Landsec

Landsec

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Please, click the link below for more information:
Landsec WorkPLACE Academy by Tiger Bay Design - Issuu

We're Landsec
Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.

We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.
-
Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That's why we encourage people from all backgrounds to apply._

Purpose of job

Reporting to the Senior Workspace Manager, you will play a key part in enabling us to deliver a premium workspace experience for our customers.

Getting the basics right is important.

To do that, you will help support making sure our workspaces are clean, healthy, safe, and secure, assisting the Workspace Team with administration and clerical tasks as you learn and developed your operational skills in this entry level position.

You will assist in delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across Central London.

You will be passionate about delivering an exceptional customer experience and you will work with our Service Partner Teams to achieve that, providing them with the direction and motivation to achieve aspirational results.

This role will provide you with the skills and experience to begin to forge a career in Real Estate Operations.

Operational Responsibility

Assist in completing and filing property inspection check lists
Maintain positive relationships with internal and external customers
Prepare information for quarterly newsletters
Coordinate the process for new customers moving into / out of properties.
Support and highlight deadlines for Workspace Managers using relevant systems
Raising jobs through the Aspire support centre and providing feedback on progress and completion.
Support the management of business continuity plans
Assist in keeping all Customer handbooks up to date
Monitor compliance information both Environmental and Health & Safety
Assist the coordinator for customer emergency communication system
Support fire drills, landlord inspections, insurance inspections.

Property Records

Updating of all property records and produce reports as required
Ensure accuracy of all portfolio information on all company portals and workspaces

Correspondence / Documentation Production

Assist in the production of agendas, reports, and presentations
Take minutes of relevant meetings and circulate within five working days
Draft standard responses to letters as required
Print, bind and distribute schedules/reports/accounts as requested
Assist the production of service charge booklets

Customer Surveys

Action half yearly Pulse surveys
Chase for customer responses
Create and manage action plan

Permits

Arrange guide for online permits
Raise & close permits
Review RAMS (where IOSH applicable)
Input information onto epermit system
Chase contractor for additional information as advised by the Engineering Managers

Environmental & Other

Assist in emergency response scenario test
Update our properties waste matrix
Update and log waste transfer notes
Coordinate with the team the offering our of Cycle surgery

Customer Experience

Deliver a professional, focused service, resulting in customer loyalty and repeat business.
Contribute to the annual customer survey process, assisting the creating and implementing any resulting action plans.

Workspace Management

Use your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our customers, understanding the value and importance of operating a healthy environment which is clean and secure.
Support in ensuring that the spaces we deliver allow our customers to be more effective and successful in achieving their own business objectives on a daytoday basis.

Key competencies
-
Customer Focus

Establishes and maintains effective customer relationships dedicated to meeting their expectations and acting with customers in mind

-
Relationship building

Builds constructive and effective relationships, relating well to all kinds of stakeholders, inside and outside the organisation.

-
Curiosity and Innovation

Is willing to consider and experiment with new ways of doing things. Encourages others to put forward innovative ideas. Is prepared to take calculated risks and to adopt cutting edge approaches.

-
Teamwork