Customer Service Officer - Leeds, United Kingdom - Healthcare Distribution Direct Ltd

Healthcare Distribution Direct Ltd

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Healthcare Distribution Direct is a nationwide delivery company based in Morley, Leeds.

We specialize in the delivery, installation, demonstration and handover of all types of healthcare products and furniture and due to ever increasing demands and delivery requests we are looking to increase the size of our Customer Service Team.

We are excited to advertise for a new position for a Customer Support Officer to come and join our ever expanding and passionate team.

Key responsibilities and accountabilities:

Answering Inbound telephone calls.
Booking customer appointments,
Inbound and outbound call from clients/public with a view to selling HDD services
Maintain and update customer accounts using our bespoke software.
Handling of customer and client issues and ensuring the best possible outcome.
Liaise with customers, engineers and client to ensure the customer has the best deliver experience
Completing daily tasks by communicating with other departments.
Reviewing engineers reports to assess what parts are required
Ordering parts
Out of Hours support on a rota _
Additional pay when you have the out of hours phone._

You will be able to demonstrate the following skills:

Being able to working in a fast paced environment and under pressure.
Being able to work within a team and independently.
Empathy and understanding
Strong computer skills
Keep a calm and pleasant tone at all times
Able to multitask
Good telephone manner.

Benefits

You will be entitled to 28 days holiday (includes bank holidays)
Pension
Free Parking
Flexible comfortable dress code
Relaxed and friendly working environment.

Full training on all products and systems will be provided. You will be required to complete a minimum of 6-month probationary period. Full training on all products and systems will be provided

Monday to Friday - 9.00am - 5.30pm

Job Types:
Full-time, Permanent

Pay:
£18,500.00-£23,750.00 per year

Benefits: