Pre-delivery Planner - Worcester, United Kingdom - Worcester Bosch

Worcester Bosch

Verified Company

Worcester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Worcester Bosch are the UK's top-rated heating brand and we believe in the power of warming people's lives.

Alongside our current portfolio of boilers and renewable technologies we are working with the Government to decarbonise the network and achieve net zero by 2050.

Sustainability is at the heart of everything we do.

We are looking for motivated, talented individuals to join our 1800 strong team.

We have opportunities spread across our two sites in Worcester and Clay Cross, as well as in the field nationwide.

Our people bring our brand to life, are at the heart of all we do and deliver the experience that our customers deserve.

You will be rewarded with a competitive salary, company pension, employee discounts and extensive health and wellbeing support.

Job Description:

This role is full time onsite, based at our Distribution Centre (Worcester).

You would be one of our keycontacts for our largest merchants and their branches to manage the delivery expectations and communication

This would include:

Monitor order intake and proactively resolve any issues and advise the customer.
Plan and create the most efficient way of delivering merchant orders.
Process and followup on nonconformance, returns and discrepancies to internal service level agreements.
Cascade information regarding availability of parts and liaising between production planning, dispatch, and sales to ensure timely delivery of products where possible.
Report daily on the overall delivery performance and backlog to the logistics department.
Manage continuous improvement projects in line with BPS (Bosch Production Systems) principles and use your structured problemsolving techniques.
Stride to provide the highest standard of customer service to internal departments and external customers.

Qualifications:

Excellent communication skills with a good telephone manner.
Excel in customer service.
A team player with the ability to work independently.
Accurate with a personal pride in delivering quality.
Flexibility of approach towards working hours.
Ability to adhere to deadlines, be target focused and put the customer first.
Receptive to new ideas, approaches, and ways of working; demonstrates willingness and ability to adjust to changing circumstances and demands.
Computer literate, Microsoft office tools & ERP SAP knowledge an advantage.

Additional Information

Working Hours: 39 hours a week; Mon - Thurs and Fri with a 1 hour unpaid lunch break

Working with us comes with the following benefits:

25 days annual leave per year plus bank holidays
additional service days accrued after 5 years
Eligibility for our Company Performance Bonus (up to £1,500 gross per annum)
Enhanced pension contributions
Access to the Perkbox and My Benefits platforms giving access to discounts, healthcare plans, group income protection and death in service benefits
Discounts on products from across the Bosch Group
Subsidised onsite café and canteen
Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme and after 2 years' service you gain eligibility for funding up to £150 per annum to support your personal wellbeing
Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
Volunteering days
Cycle to work scheme with discounts on pushbikes, ebikes and accessories
Policy to support growing families
Access to selfservice training platform containing over 200 Bosch approved programmes
Networking opportunities across Bosch UK including a mentoring programme
And more