First Response Officer - Enfield, United Kingdom - Fine and dandi limited

Fine and dandi limited

Verified Company

Enfield, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose of the Role:

Provide high quality and comprehensive support to the service user to empower them to plan, work towards and achieve their outcomes.

Working effectively individually and as part of a team, to achieve service outcomes and actively contribute to the development and smooth running of the service in accordance with local policies procedures and legislation.

Work as a part of a responsive team working in the community providing an extension of the call centre and first port of call to residents across the borough.

Deliver a tenure blind, wholesome people and place offer for residents living in Council Housing properties, identifying the most vulnerable ones and support as appropriate and ensuring the needs of the wider community are met.

Provide housing support and tenancy management service to residents living in defined communities and localities. Respond to all initial enquiries and provide first time right transactional resolution.

Provide property management function meeting all health and safety and residents' safety requirement. Carry out testing and regular inspections of dwellings, blocks and estates, raise repairs and follow through to satisfactory completion.

Work flexibly to deliver a tenure blind, wholesome people and place offer for residents living in Council Housing ensuring the needs of the wider community are met.

Provide emergency response, detail to be determined as required by individual service teams' need and in cognisance of individual circumstances.

Work flexibly to deliver high quality of services provided in respect of First Response Management service and to provide effective out of hours emergency cover, detail to be determined as required by service teams' need and in cognisance of individual circumstances.
To maintain a clear understanding of the objectives, direction and development of the service area to meet changing needs, with particular emphasis on customer relations, continuous service improvement and ensuring that a positive image of the Council is portrayed at all times.
To contribute towards the development of a culture within the service which is customer focussed, committed to ensuring value for money and to provide a high standard of customer service, health and safety and the Council's core values.
Provide tenancy management service, supporting residents to comply with their tenancy, ensure support plans are met, consult with residents, members and senior officers with regards to support, tenancy sustainment and housing management issues.

Essential:

As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
Experience of delivering customer facing multi-landlord tenure blind customer service
Understanding of property management function and knowledge of underlying health and safety and residents' safety regulations
Experience of working in face-paced environment, with many competing priorities 5. Experience of maintaining partnerships